IT-Manager Europe (m/w)

 

IT-Manager Europe (m/w) The Juice PLUS+® Company Europe GmbH Basel (Schweiz) Manage the overall end user support interface for IT in Europe including help desk and incident resolution for IT tickets in Europe; Monitor the stream of issues being escalated to Tier 2 and Tier 3 for infrastructure, systems and applications issues.

Plus+ Is Global Leading Nutrition And Whole Food With More Than 400 Employees Worldwide Operating In More Than 20 Countries Plus+ Stands At Forefront Of Health And Wellness Industry We Offer An Attractive And Dynamic Working Environment With Constant Opportunities For Development Reflecting Our Conviction That People Are Our Most Attractive Asset Learn More About Our Group And Reasons To Join Us At Wwwpluscom In Support Of Our It Department We Are Looking For An It Manager It Manager Manages It Infrastructure Support For Our An Organization And Coordinates Resolution Of User Issues That Are Eir Application Systems Or Telecommunication Related Position Interacts With All Levels Of Personnel Internally As Well As With External Contacts Position Performs Independently With Minimal Instruction Given On New Projects Or Assignments This Incumbent Will Be A Key Member Of Plus+ It Management Team Contributing Knowledge And Experience For All Operational Areas Major Tasks Manage Overall End User Support Interface For It In Including Help Desk And Incident Resolution For It Tickets In Monitor Stream Of Issues Being Escalated To Tier 2 And Tier 3 For Infrastructure Systems And Applications Issues In Manage And Review Project Management Process Within Centric It Projects In Coordination With Sr Manager Of Development And Director Of Systems And Telecommunications Based In Us Coordinate Change Management And Configuration Process Within It Track And Report Status Of Tasks And Deliverables - Adherence To Sla´s Quality Of Responses Timeliness Of Responses Look For Opportunities To Provide Solutions Before Y Hit Tier 1 And Implement Such As Faq´s Knowledge Base Service Improvements Skills Excellent Trouble-shooting Skills Ability To Work Under Pressure And Meet Deadlines Good Communication And Interpersonal Skills Excellent Spoken And Written English And German Positive Friendly And Professional Team Player Large Project Management/experience Software Development Life Cycle Experience Experienced At Decision Making Facilitation Experience With Change Management Configuration Management Documentation Standards Familiar With A Variety Of Support Tools And Platforms Including Help Desk Specific Support Applications Generally Familiar With San Technology Citrix Technology Blade Server Technology Data Center Management Voip Environment Support Telecommunications Issues In A Business Environment Change Control Processes In An It Environment And End User Application Support Education / Experience Ba/bs Degree Or Equivalent Work Experience 10+ Years Of Customer Support And Escalation Expertise Ideally With Customer Facing Products Are You Interested In This Diverse And Interesting Area Of Responsibility We Look Forward To Your Application Documents Please Send Se To Dennis Wilson (denniswilson@pluscom) Softwareentwickler Fachinformatiker Wirtschaftsinformatiker Helpdesk Administrator Informatiker Informatik Informatikerin Wirtschaftsinformatik Leiter Leitung IT IT-Leitung IT-Manager Europe (m/w) Manage The Overall End User Support Interface For IT In Europe Including Help Desk And Incident Resolution For IT Tickets In Europe Monitor The Stream Of Issues Being Escalated To Tier 2 And Tier 3 For Infrastructure Systems And Applications Issues Basel (Schweiz) Softwareentwickler Fachinformatiker Wirtschaftsinformatiker Helpdesk Administrator Informatiker Informatik Informatikerin Wirtschaftsinformatik Leiter Leitung IT IT-Leitung

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